FAQ
Q. How do purchase my order on the site?
To order your purchase:-
- Click the “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue to add other products to the cart or click “Checkout” to proceed with your payment for the products.
- You'll reach a log-in page where you need to log in to your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed with your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click the “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree to the terms and conditions.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
BOXLAB offers various kinds of Payment Methods as shown below:-
1. Credit/Debit Card via Stripe
You can make payments using major credit and debit cards through Stripe. This includes Visa, Mastercard, and other internationally accepted cards. Payments are processed securely and instantly, ensuring your personal information remains protected.
2. DuitNow QR
For a quick and seamless checkout experience, you can scan our DuitNow QR code using any supported e-wallet app (like Touch ‘n Go, GrabPay, Boost) or mobile banking app. This method is especially convenient for local Malaysian customers.
3. Online Banking via Billplz
We also support FPX (Online Banking) through Billplz, allowing you to pay directly from your Malaysian bank account. Billplz is compatible with most major local banks, offering a smooth and real-time payment process.
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Log in to your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill in the email that was used to register the account in the box. Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that has been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at <> with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be canceled.
Q. What is the product's transaction currency?
All products transaction currency will be done in <>.
Q. How long does the delivery usually takes?
Delivery usually will take about <> to <>.
Q. I still have doubts!
Sorry that we're unable to clear your doubts on the F.A.Q page. Please kindly send us an email to <> for us to clear your doubts.